Refund Policy

1. The rule

Prepaid credit is non-refundable once consumed: every token billed against your quota was already paid upstream at request time, so spent credit cannot come back.

2. The exceptions

• Unused credit, 14 days: a package bought within the last 14 days with zero billed usage is refunded in full, no questions asked.
• Our billing error: if we over-billed you (wrong rate, double-counted request, failed request billed), the excess is refunded or credited — your choice — regardless of age. Report it with request ids from your console usage log.
• Extended outage: downtime beyond the SLA in §6 of the Terms earns the credit extension described there; if you would rather leave, unused credit from the affected month is refunded instead.

3. How refunds land

Stripe purchases go back to the original payment method within 5–10 business days. Manual-invoice payments are returned by the same channel they arrived through. Partial-package refunds are computed on unused quota at the purchase-time rate.

4. How to ask

Write to [email protected] with your account email, the package/invoice number, and (for billing errors) the affected request ids or time window. We answer within 2 business days.

5. Chargebacks

Please talk to us first — a chargeback freezes the account while the dispute runs, and a lost dispute closes it. A genuine billing error reported to us is always cheaper for both sides than a dispute.